Galati Yachts is proud to announce the successful completion of all requirements for the 2020 Marine Industry Certified Dealership program. The MRAA dealer certification distinguishes those dealerships that aspire to be the best and those committed to becoming the best. Since 1970, Galati Yacht Sales has committed to the promise of providing an exceptional customer experience and offering complete satisfaction, whether you buy, sell, or receive maintenance services.
In 2005, as part of the Grow Boating program, our industry created a program endorsing all elements of exceptional customer support; in efforts to deliver a better boating experience. Galati Yacht Sales quickly became part of the program by way of Carmine Galati’s efforts to assist in creating the outline for today’s program, which has lasted over 15 years. As part of the program, we also promise to abide by a Marine Industry Consumer Commitment, ensuring fair and equal treatment for every customer.
The MRAA program helps dealers implement sustainable principles that lead to unmatched retail experiences for customers and a thriving marine business. The fundamental areas of focus are operations, facilities, professional sales/service process, customer satisfaction, and employee training satisfaction. With so many new customers in 2020 that discovered boating as a means to spend time with family and friends during the pandemic, we found time to enhance our purchase and service experience for new and existing customers.
“We are very proud of our employee’s continued focus on this program and to maintain our compliance— ensuring we remain a Certified Dealer,” stated Darren Plymale, CFO/COO of Galati Yachts. “We were the 3rd dealer signed into the program in 2005, and this marks our 15th year in a row we have maintained our Dealer Recertification to the program.”
When you purchase, sell, or service a vessel from a Marine Industry Certified Dealership such as ours, you have the assurance of a dealership’s commitment to excellence, backed by a marine consumer commitment. As part of the consumer commitment, we consistently seek to enhance the customer experience and exceed expectations throughout all sales, service, and operations procedures. With the certified marine dealership stamp of approval for the last 15 years, our philosophy of “always do right by the customer” stands firm. Contact us today to experience the Galati Difference.