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2023 Marine Industry Certified Dealer

2023 Marine Industry Certified Dealer
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Galati Yacht Sales AMI overview

We are excited to announce that we have met all the criteria for recertification in the prestigious MRAA Marine Industry Certified Dealer program. Galati Yacht Sales has been an fundamental part of the MRAA certification program since its inception in 2005, and our commitment to excellence remains steadfast. With over five decades of experience, we are dedicated to delivering exceptional customer experiences and ensuring complete satisfaction, whether you are buying a boat, selling your yacht, or seeking maintenance services from our customer-dedicated service yards.


2023 MRAA Certification Highlights

This year, the MRAA placed a strong emphasis on improving time management and effectively managing digital marketing efforts. The Dealer Week Conference & Expo earlier this month in Tampa, Florida, provided valuable insights on enhancing customer follow-up techniques and introduced innovative ways to create a more fulfilling work environment. Our commitment to constant learning remains unwavering as we strive to discover new methods to enhance the boat buying and servicing experiences.


About the Marine Industry Certified Dealer Program

Marine Industry Certified Dealer logoAs part of the Grow Boating program in 2005, the MRAA and the NMAA joined forces to create a program that wholeheartedly endorses exceptional customer support. Their aim was to enhance the boating experience for consumers and equip marine dealerships with the necessary tools to elevate their performance standards. Galati Yacht Sales wasted no time in becoming an integral part of this program, thanks to the efforts of Carmine Galati. His contributions were instrumental in shaping the outline of the program, which has now flourished for an impressive 19 years.
 

MRAA Key Areas of Focus

The Marine Industry Certified Dealer program is a game-changer for dealers, setting them on a trajectory towards success. By implementing sustainable principles, it ensures that customers are treated to unparalleled retail experiences and that marine dealers thrive. The program places great emphasis on various key areas including operations, facilities, professional sales and service processes, customer satisfaction, and employee training satisfaction.

By adhering to the blueprint provided by the Marine Industry Certified Dealer program, companies can continually evolve and prosper. They achieve this by maintaining efficient systems and processes, closely monitoring customer and employee satisfaction levels, integrating the latest and most effective practices, and ensuring that the dealership meets all performance-enhancing prerequisites.


It is important to note that the Marine Industry Certified Dealer Program is not mandatory but rather a voluntary initiative where companies must meet independently verified high standards. This well-established program serves as a powerful differentiator, distinguishing dealerships that strive to be the best from those truly dedicated to achieving excellence.


Marine Industry Consumer Commitment

Becoming certified as a marine dealer not only signifies a dedication to the Marine Industry Consumer Commitment, but also ensures that every customer receives fair and equal treatment. With the boating community attracting numerous first-time boaters each year and the significant $230 billion recreational boating footprint, it is absolutely crucial to have a program that ensures marine dealers provide customers with an exceptional experience. The commitment states:
 

MRAA Commitment Statement

Our dealership believes in the tenets of the Marine Industry Certified Dealership Program set forth in this consumer commitment. Established jointly by the Marine Retailers Association of Americas and the National Marine Manufacturers Association, these principles are established to ensure you an enjoyable boating experience. We seek to enhance that experience by providing trained, friendly employees, quality products, and reliable services. As part of our desire to continuously make improvements, please let us know if we should fail on our commitment or if you do not understand any information provided to you.”
 
At our dealership, you should expect:

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Sales:

  • the assistance of a capable and knowledgeable sales consultant.
  • advertising and representations that are truthful and factual.
  • a written disclosure of all details associated with a purchase.
  • an explanation of the proper usage and operation of products.
  • products properly prepared, inspected and tested before delivery.
  • the delivery of new products as scheduled.
  • an explanation of all maintenance requirements and schedules established for your product.
  • an explanation and written copies of warranties on all products and major components.
  •  

    Service: 

  • the explanation of maintenance/repair plans including estimated repair time and cost.
  • an itemized list of all charges with a thorough explanation.
  • prior approval of changes in repair costs or additional charges should they occur.
  • maintenance/repair work done right the first time by knowledgeable trained technicians.maintenance/repair work completed when promised.
  • provide timely notice of changes in service delivery time if delays occur in repair completion.
  • Inspection of any replaced/damaged components upon presentation of the invoice/work order.
  •  

    Operations:

  • fair, open, and honest treatment without discrimination.
  • respectful, professional, and accurate responses to all your product questions and requests.
  • privacy and confidentiality of customer records.
  •  
    This is our commitment to you. You should expect a higher standard of professionalism when working with us. Please hold us accountable to that expectation.

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    Message From Our CFO/COO

    “We are very proud of our employee’s continued focus on this program and to maintain our compliance — ensuring we remain a Certified Dealer,” stated Darren Plymale, CFO/COO of Galati Yacht Sales. “Being the 3rd dealer signed into the program in 2005, this marks our 19th year in a row we have maintained our Dealer Recertification to the program. We value the relationship with MRAA and look forward to the continuous growth of our partnership!”


    Benefits of Working with a Certified Dealer

    Choose our Marine Industry Certified Dealership for yacht purchases or boat listings and experience our unwavering commitment to excellence. With 19 years of trusted certification, we prioritize the customer in every aspect of sales, service, and operations. Begin your boating journey today and discover the Galati Difference. Contact us for buying or selling.

    Cited: MRAA

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