I’m writing this letter to express our appreciation for Tim and his tireless efforts in helping us through a few transactions over the past couple of years. Tim has been dealing with our family for a few years now and I think he represents extraordinarily well what the Galati experience is meant to be. Form the moment we first met Tim through today he’s always remained unbelievably kind, patient and understanding. His responsiveness and willingness to communicate and help regardless of the time of day, or day of the week is simply unmatched, he truly gets what customer service is all about.
Tim’s sense of fairness, honesty and integrity are probably what impresses me the most; as long as he’s in the game, available and willing I’ll never do another boat deal without him representing me. He’s never pretended to know everything about every vessel or option or malfunction and even when he knew I wasn’t going to necessarily like an answer he’s been truthful and forthcoming, so I was able to make reasonable decisions based on factual information. He is very forward thinking and makes us feel like we are his number one priority and our best interest is his best interest and that is rare these days.
Tim is the kind of guy that helps makes a company great and the customer experience even greater. He exemplifies what the Galati mantra is ‘a name you can trust’. Tim dutifully honors the vision and legacy of Michael Senior and I doubt there could be any higher praise than that.