Dear Galati’s Management Team,
I am writing to thank you for your hospitality during our recent stay and offer a few observations. My wife and I docked our boat at your marina in early March and our planned stay was significantly extended due to the Covid-19 pandemic. We wanted to thank you for accommodating us during these very unusual circumstances. I also wanted express how impressed I was with your employees and how well your facility is managed. Due to the unique situation I was able to casually observe the daily operations of the boat yard, employees and contractors. I also have no previous exposure to Galati’s as a customer or personal relationship. The attention to detail, the engagement of the employees and the quality of the care that the vessels received in the Anna Marina facility was remarkable. Over the last 30 years I have managed large teams of employees, so I have an appreciation for what it takes to build the kind culture that I observed at Galati’s. The best way to explain this is that I observed workers applying the same high level of care and quality to their work when there were no customers or managers present. This culture only comes from long term and consistent direction from your management team, obviously over multiple generations. I would enthusiastically recommend Galati’s to anyone that is interested in purchasing or maintaining a yacht. I know that you had to cancel your 50th anniversary event due to Covid-19 but I think that the organization that I observed is an appropriate celebration of your first 50 years. Best wishes for the next 50 years and thanks again.