In May of 2014 I contacted Galati Yacht Sales regarding a boat listing I saw online. The listing did not pan out, however I had the pleasure of speaking to Rob in detail about other listings. Usually I prefer to deal directly with the listing broker, but in this case Rob was so knowledgeable and helpful that I decided to go through him to with my search for a new boat. Although I do not write recommendation letters often, I feel Rob’s level of professional service has been outstanding and he deserves the recognition.
During the next few weeks Rod and I spoke often until we found my 2000 3500 Tiara in Grand Haven, MI. I traveled 1000 miles to see the boat and have a survey performed. I had been looking for a boat for months and was ready to put my endeavors on hold. Rob helped me feel confident by spending a lot of time with me on the phone. I can be a bit demanding when it comes to a major purchase and Rob impressed me with his ease of conversation and willingness to promptly respond with answers to my questions.
Rob stayed engaged with me during the boat showing, survey, sea trial, sale and the shipping of the boat to the Chesapeake Bay! He still answers questions regularly and his service before, during and after the sale has just been over the top. I feel obliged to go find him more clients!
In closing, I’d like to add a positive comment about Jodi. She assisted with all aspects of the settlement process. Her knowledge and effective manner helped all go smoothly. Together with Rob, these two employees gave me a wonderful experience!